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Frequently Asked


Am I eligible for Productivity Solutions Grant (PSG)?

To be eligible, your business has to be:

  1. Registered in Singapore;
  2. At least 30% local shareholding;
  3. Not more than S$100 million revenue, or less than 200 workers.
Where do I submit my PSG application?

You can submit your PSG Application on the Business Grants Portal or by clicking here.

Do I get a dedicated project manager?

Yes, all of our projects here at 3D Brand Agency includes a dedicated project manager, a real-live human based in Singapore who will be your single point of contact for any question you may have.

What Content Management System (CMS) do you use?

3D Omni Commerce is built on WordPress, with a WooCommerce backend for e-commerce functionality. With its powerful integration capabilities, it is easy for you to use and maintain.

Today’s WordPress is more than just a blogging platform. It’s actually an enterprise-class content management system used by small businesses and MNCs alike.

Which 3D Omni Commerce package should I choose?

3D Omni Commerce comes in 3 different packages to choose from, which includes 1-year domain and web hosting to host your online store and its products.

Contact us for a Free Consultation on which package suits you best.

What is the difference between PRO and ENTERPRISE package?

The only difference between PRO and ENTERPRISE is the number of marketplaces being integrated into the solution. 


Pro – Shopee

Enterprise – Shopee / Qoo10 / Lazada

Who will set up the accounts on the different marketplace?

We will not be helping them set up the merchant accounts on the marketplaces. However, we will assist with the creation of the merchant account on each platform if they have any questions. Do note that all third-party platform charges are directly liable to clients. 

Creation of merchant accounts on Shopee and Lazada is free whereas Qoo10 charges a one-time USD$99 fee which is converted to 10,000 Q-Cash to be used for promoting their products on their platform.

What is the whole process?

Before submission –

Steps 3D Brand Agency Client
  1. Questionnaire
Will provide Fill up the online application here.
  1. Proposal
Will provide Automatically generated upon application receipt, as per above.
  1. Business Grant Portal
Will provide a submission guide Upload the unsigned proposal and fill in the required details.
  1. Client to provide the application Reference Number to the consultant/project coordinator
  • Wait for approval (approval will take 3 to 6 weeks)
  • Design Brief Questionnaire
    (While waiting for approval)
Will provide

Fill in and send back

  • Provide logos, brand guide, product list etc.

After approval, upon receiving the payment – 

Steps 3D Brand Agency Client
  1. Design Brief Questionnaire
    (if uncompleted before)
Will provide

Fill in and send back

  • Provide logos, brand guide, product list etc.
  1. Concept
Up to 2 design concept will be provided A maximum of 2 revision can be done
  1. Confirmation of design
Will provide the final design Approve the final design
  1. Project handover
Will provide a usage report for BGP claim submission.
  1. BGP Claim Submission
To submit a usage report for claims submission.
  1. Claims submission will take a minimum of 2 to 3 months.
How long is the whole process?

On average, the timeline for the project from application to disbursement is as per below:

– 3 to 6 weeks for approval and receipt of Letter Of Offer upon proposal submission

– 4 to 8 weeks  for completion of your e-commerce website, depending on when 3D receives customer inputs

–  8 to 12 weeks for disbursement of Productivity Solutions Grant 

What are the payment terms?

Payment terms are based on the milestones, as stated in the proposal. The project will only start upon receipt of the first payment. Payment has to be made through a corporate bank account to prevent discrepancies.

How many products will be uploaded?

3D Brand Agency will upload a total of 20 products. What does it mean by a “Product”? One item with one design is considered as 1 product. It does not include attributes such as size and colours.


Dress A, B, C = 3 products

Shirt A, B, C = 3 products

The agency can migrate basic products information from wordpress (woocommerce) to the new website. If the migration is not possible, there will be an additional fee incurred. The additional fee for every 30 products upload or part thereof is priced at SGD$300.

What are design concepts?

We will provide you with basic layouts for e-commerce websites during the design brief. Please choose 1 layout from the design brief. From the layout chosen and the design concept given, we will come out with a layout tailored to your industry.

Number of revisions and how they work?

We’ll start off by giving you two design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better. There can be up to a maximum of two (2) changes.

Since these are “template” websites, we will limit the scope of revisions to simple changes like basic layout, colours, fonts, and other styling. Large changes to the website structure are generally out of range.

Are there ongoing fees?

Maintenance Fee – $500/annum (optional)

Includes the following:

  1. Maintenance of platform compatibility with the marketplace(s)
  2. Technical Support accordance to Service Level Agreement

Hosting – $300/annum (optional)

  1. Hosting uptime (99.9%)
  2. Domain renewal

Porting to Client’s Hosting Platform – $500 (one-time fee)

  • If the client has their own hosting platform, we can integrate the platform with theirs on the condition that the platforms are integrable. 
  • However, the hosting platform has to be evaluated in order to determine if it can be integrated.

3D Brand Agency will not be liable for any errors or issues thereafter. Ad-hoc services will be charged at a fee of SGD$150/hour or part thereof. 

How does the invoicing work?

Invoices will be created in all marketplaces, Omni Commerce and Xero Accounting*. 

When a buyer purchases from any of the marketplaces i.e. Shopee, Lazada, and Qoo10, invoices will be created on individual platforms. Under Omni Commerce, the reference ID of all invoices is collated on the platform. The invoice may be pushed to the integrated Xero Accounting (if any) and will be able to identify the platform at which the sale was completed at. 

*Xero Accounting is applicable only if the client uses that platform.

Can offline purchases be added manually into the Xero accounting from the system?

No, it will be added on Xero accounting software directly.

Can product prices be changed separately for Shopee or Lazada?

Product prices can be marked up separately for the different online marketplaces. The prices can be adjusted by specific online marketplaces as a whole or down to individual products.

Do I know where each sale is coming from?

Yes, each sale will be reflected on your 3D Omni Commerce admin dashboard and will have labels to show where the orders are coming from.

Example – Shopee orders will have a (Shopee) label on the order while orders directly from your online store will not show any labels.

Will I get my own website or just online marketplace listing?

Yes, you will receive your very own E-Commerce store which also integrates with Shopee, Lazada or Qoo10, depending on the package you decide to take up.

Which CRM system are you using?

We are using Mailchimp’s marketing CRM system which allows small businesses to understand your data and improve your marketing efficiency.

Solution must be used in Singapore - What does it mean?

Our hosting is on Google Cloud. It simply means the solution cannot be used by other overseas companies.

What services are included in the first-year of hosting?

Domain and web hosting will be supported under the package for 1 year only. Email hosting will not be included.

Subsequently, the hosting fee of SGD300 applies.

What security measures do you implement?

We have in place an SSL Certificate (Secure Sockets Layer) to encrypt data so there will be no data-mining. Payment gateways such as PayPal and Stripe have their own encryptions and security protocols.

How long does payout take for Stripe / PayNow?
    1. Stripe (credit card payments) takes 7 days to credit into the Stripe account and another 2 days for the bank to process to your account.
    2. For PayNow (using HitPay), it takes 1 day to be credited to your corporate account.
What are the transaction fees for Stripe / PayNow (HitPay)?
    1. Hitpay does not have renewal fees but they charge transaction fees.The transaction fees for PayNow per transaction is 0.8% + $0.30

      The transaction fees for domestic card payments with HitPay is 2.9% + $0.60

    2. Similarly, for Stripe, they charge transaction fees as well.The transaction fees for domestic card payments with Stripe is 3.4% + $0.50
Can I use my own use my own courier for delivery?

Yes, we can implement a “Seller Delivery” option and you can export the delivery address from the backend.

Will orders from the online marketplaces be reflected on my Xero software?

Yes, orders from the online marketplaces will be reflected in WooCommerce, which will be synchronized to Xero accounting software once the order is being processed.

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